Refund policy

Return & Exchange Policy

Your trust means everything to us — here's exactly how we handle exchanges, explained simply and transparently.

 

Return Policy

No Returns – Exchange Only
We currently do not accept returns. However, we're happy to offer an exchange in case your item arrives damaged.

Mandatory Opening (Unboxing) Video
To help us process your exchange smoothly, please record a clear, uncut opening video of your parcel — from start to end, without any pauses or edits. This helps us clearly see the defect and resolve your concern quickly and fairly.

No Video, No Exchange
Please note: exchange requests without a valid opening video cannot be processed, as the video is our only way of verifying the issue. We appreciate your understanding on this.

Exchange Policy

Exchange Timeline
Please let us know about any defect within 24 hours of delivery, along with your opening video. This quick turnaround helps us serve you better and resolve things faster.

Condition for Exchange
For a smooth exchange, please ensure the item is unused, unwashed, and in the same condition it was delivered in, with tags/labels intact (if applicable).

Stock-Based Exchange
As we work with limited export-surplus stock, the exact same product or size may not always be available for exchange. In such cases, we'll gladly help you choose another item of equal value — so you're never left without a solution.

 

We know policies can feel formal, but our goal is simple: to make sure you feel confident and cared for with every order from KidsPlus.

 

 

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